Refund Policy

Overview

We are committed to ensuring customer satisfaction. If you are not completely satisfied with your purchase, we offer a refund under certain conditions.

1. Eligibility for Refund

• Refund requests must be made within 30 days of receiving the product.
• To be eligible for a refund, the product must be unused, in its original packaging, and in resalable condition.
• Products that have been customized, opened, or used are not eligible for a refund.

2. Return Process

To initiate a return, please contact us at ultrasoundinnovationsupplies@gmail.com or call us at (805) 796-2592. We will provide you with the necessary return instructions.

3. Refund Processing

Once we receive the returned product and verify its condition, we will process your refund. The refund will be credited to the original payment method within 7–10 business days.

4. Shipping Costs

Return shipping costs are the responsibility of the customer, unless the return is due to a product defect or error on our part.